If you are unsure about a product, you must let the delivery staff know so that original packaging isn’t removed.
You have 7 days from delivery date to let furniturefair.ie know that you wish to return the product however you will be charged €55 plus VAT, or you must return the goods at your own cost. This will be deducted from your refund. We cannot accept products back if they are not in their original packaging with instructions (where appropriate) and in a re-saleable condition.
Damaged or incorrect deliveries must be reported to the delivery staff while they are still at your premises. In the case where the goods are defective upon delivery or were incorrectly delivered they should be returned with the driver and reported to furniturefair.ie while the driver is still present.
Mattresses, duvets and pillows can only be returned if they are unopened. In respect of custom made and bespoke products our usual refund policy does not apply as we are unable to resell them – therefore these products can’t be returned unless they are faulty.
If you wish to return all or part of your order, please click here to contact us.